About

History

Puz­zlepie was born in the 1970s in Munich, Ger­many, found­ed by Ste­fan Karpati at the fore­front of an emerg­ing indus­try. Ini­tial­ly cater­ing to cul­tur­al events like con­certs, the­atre per­for­mances, and fes­ti­vals, the com­pa­ny quick­ly estab­lished itself as a pio­neer in its field.

Since 1990, Puz­zlepie has been a stal­wart sup­pli­er for Munich’s renowned ▸ “Toll­wood” Fes­ti­val in Munich, draw­ing over 1 mil­lion guests annu­al­ly. In 2010, Benedikt Karpati, ush­er­ing in the sec­ond gen­er­a­tion, steered Puz­zlepie towards a new horizon—shifting from cul­tur­al to indus­tri­al events. Today, Puz­zlepie stands as a lead­ing provider in the DACH region (Ger­many, Aus­tria, and Switzer­land) for high-pro­file indus­tri­al events. Over 80% of their port­fo­lio caters to inter­na­tion­al cor­po­ra­tions and 5‑star hotels. Through inno­va­tion and ded­i­ca­tion, Puz­zlepie con­tin­ues to rede­fine excel­lence in event solu­tions, bridg­ing cul­tures and indus­tries across continents.

To ensure a seam­less tran­si­tion, Puz­zlepie deployed expe­ri­enced Ger­man event tech­ni­cians to key roles, facil­i­tat­ing rapid knowl­edge trans­fer to local staff. Beyond live events, Puz­zlepie’s influ­ence extend­ed into the realm of sound stu­dios, facil­i­tat­ing inter­na­tion­al pro­duc­tions span­ning clas­si­cal, con­tem­po­rary, and mod­ern enter­tain­ment genres.

Vision

Our vision at Puz­zlepie Zam­bia is to trans­form the event indus­try land­scape by ele­vat­ing stan­dards and capa­bil­i­ties across Zambia.

With a focus on the MICE (Meet­ings, Incen­tives, Con­fer­ences, and Exhi­bi­tions) sec­tor, we aim to intro­duce Euro­pean-qual­i­ty ser­vice and tech­ni­cal exper­tise that meet the high­est glob­al standards.

Zam­bia, with its excep­tion­al safe­ty records, robust infra­struc­ture, and strate­gic loca­tion, is poised as a hub for top-tier events in South­ern Africa. We envi­sion lever­ag­ing these strengths to estab­lish Lusa­ka as a bea­con of excel­lence in event host­ing, with plans to extend our reach nation­wide in the com­ing years.

Our com­mit­ment is evi­dent through strate­gic part­ner­ships with key stake­hold­ers, the intro­duc­tion of state-of-the-art tech­ni­cal equip­ment, and the ongo­ing train­ing of local tal­ent. By fos­ter­ing sus­tain­able growth and set­ting new bench­marks in event man­age­ment, Puz­zlepie Zam­bia strives to unlock Zam­bi­a’s untapped poten­tial and posi­tion it promi­nent­ly on the glob­al MICE map.

Mission

At Puz­zlepie Zam­bia, we embrace the rich cul­tur­al her­itage of our Ger­man roots while cel­e­brat­ing the vibran­cy of Zam­bian diversity.

Our mis­sion is built upon a human-cen­tric approach, where peo­ple – both cus­tomers and employ­ees – are at the heart of every­thing we do. This phi­los­o­phy not only guides our busi­ness goals but also forms the bedrock of our oper­a­tions, fos­ter­ing a thriv­ing envi­ron­ment where both our team and clients flourish.

We believe that sus­tain­able suc­cess stems from pri­ori­tis­ing our peo­ple – with a stead­fast com­mit­ment to “Cus­tomer First,” we tai­lor our ser­vices to exceed expec­ta­tions, under­stand­ing that our cus­tomers’ sat­is­fac­tion is para­mount to our longevi­ty and growth. By lis­ten­ing atten­tive­ly and adapt­ing swift­ly, we ensure our solu­tions align seam­less­ly with their needs.

Equal­ly impor­tant is our belief in “Employ­ee First.” We empow­er our team with the resources, train­ing, and sup­port they need to excel. Recog­nis­ing that excep­tion­al ser­vice deliv­ery hinges on a well-sup­port­ed and moti­vat­ed work­force, we invest in our team’s well-being and pro­fes­sion­al development.

Through this inte­grat­ed approach, Puz­zlepie Zam­bia not only aims to ele­vate the stan­dards of event man­age­ment in Zam­bia but also to forge mean­ing­ful con­nec­tions that bridge cul­tures and cre­ate last­ing impact in the local event scene. Togeth­er, we strive to set new bench­marks, enrich expe­ri­ences, and empow­er our com­mu­ni­ty to thrive.

Commitments

At Puz­zlepie Zam­bia, we are com­mit­ted to sus­tain­able prac­tices that dri­ve
pos­i­tive impact across our operations: 

Social Sustainability:

We ensure our employ­ees receive salaries above the min­i­mum wage, com­pre­hen­sive health cov­er­age, and enjoy a healthy work-life bal­ance through indef­i­nite employ­ment con­tracts. Adher­ing to both Zam­bian labour laws and Ger­man stan­dards, we pri­or­i­tize occu­pa­tion­al safe­ty and equal­i­ty for all nation­al­i­ties, gen­ders, reli­gions, and cul­tures. Diver­si­ty is cel­e­brat­ed with unwa­ver­ing tol­er­ance and inclusion.

Envi­ron­men­tal Sustainability: 

Over the next three years, we are imple­ment­ing mea­sures to reduce our car­bon foot­print. This includes min­i­miz­ing waste through improved recy­cling prac­tices and tran­si­tion­ing to ener­gy-effi­cient LED light­ing. Strate­gic clus­ter­ing of oper­a­tions and decen­tral­ized ware­hous­es will reduce trav­el dis­tances and emis­sions. Where extend­ed deliv­er­ies are nec­es­sary, costs incurred will be direct­ed towards local envi­ron­men­tal ini­tia­tives. Our aim is for our branch­es to gen­er­ate more renew­able ener­gy than they con­sume, both onsite and at event venues.

Eco­nom­ic Sustainability: 

We are ded­i­cat­ed to max­i­miz­ing local ben­e­fits from our oper­a­tions. By sourc­ing resources local­ly and uti­liz­ing Zam­bian exper­tise for ser­vices and pro­duc­tion, we con­tribute direct­ly to the coun­try’s eco­nom­ic growth. Through ongo­ing train­ing and edu­ca­tion, we empow­er our team to adopt sus­tain­able prac­tices and con­tribute to cli­mate pro­tec­tion efforts. Our com­mit­ment to trans­paren­cy includes reg­u­lar mea­sure­ment and report­ing of our eco­log­i­cal footprint.

Through these tan­gi­ble com­mit­ments, Puz­zlepie Zam­bia strives to lead by exam­ple in fos­ter­ing a sus­tain­able future for our com­mu­ni­ty and environment.